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Bonuses

  • How does the "Bring a Friend" bonus work?
  • Can a deleted bonus be reactivated?
  • How do I delete a bonus?
  • What happens if I don’t meet the conditions (on time)?
  • What are the full bonus conditions?
  • Why can’t I pay out my bonus money?
  • Why don’t all games count the same when turning over the bonus?
  • I have both real money and bonus money in my account. Which is used when playing?
  • Where can I see the bonus progress?
  • How do I convert my bonus money into real money?
  • What are wagering requirements?
  • How does the birthday bonus work?
  • How does the bonus money bonus work?
  • How does the deposit bonus work?
  • How does the big spin bonus work?
  • How does the Play & Get bonus work?
  • How does the free spin bonus work?
  • How does the verification bonus work?
  • How does the welcome bonus work?
  • What requirements do I need to meet to receive a bonus?
  • How can I redeem a bonus code?
  • Why can’t I activate my bonus?
  • How long will my bonus be valid after activation?
  • Can I activate more than one bonus at a time?
  • How do I activate my bonus?
  • Why did my friend receive a bonus when I didn’t?
  • What bonus offers are available on mycasino?
  • How can I unsubscribe from the mycasino newsletter?
  • Why don’t I get a message when a new bonus is available?
  • Where can I find current bonus offers?
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Customer Service

Sun-Thu 09.00-24.00

Fri-Sat 09.00-01.00

Phone: 0800 002 728

Email: customerservice@mycasino.ch

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