You can send a written request to have your suspension lifted, provided there is no longer cause for the suspension. A request form can be obtained from the casino or lottery operator where you applied for the suspension or that imposed the suspension on you.
You can apply to have a self-imposed suspension lifted after a minimum of three months.
A request to lift a suspension that has been imposed on you against your will can be filed at any time.
The Swiss Gambling Act requires you to have a conversation with our social concept officer and an external adviser from a counselling centre before your suspension can be lifted. During this conversation, you will need to demonstrate that the reasons for imposing the suspension are no longer valid. If you are married, your spouse will be included in the process and will be invited to participate in the conversation. You will need to provide to us the following documents: a current extract from the prosecution register, proof of income, a bank statement from the last three months and a proof of assets. Based on these documents and the conversation, a decision will be reached on whether to lift your gambling suspension.
Request form to lift a gambling suspension (PDF)