If you can't find the mycasino app in the Apple App Store or Google Play Store, there could be several reasons. 📱
Please check the following:
- Operating system: Your smartphone meets the minimum requirements: iOS 18.0 or later, or Android 10 or higher.
- Apple ID or Google Account: Make sure you're signed in with the correct account, especially if you use multiple Apple IDs or Google Accounts on your device.
- Country/Region: Your Apple ID or Google Account must be set to Switzerland. 🇨🇠If another country is selected, the app may not be displayed.
- VPN: If you're using a VPN, temporarily disable it. A VPN may cause the App Store or Google Play Store to detect your location as being in another country.
- Age and parental controls: Check whether Screen Time (iOS), Google Family Link, or other parental control settings restrict app installations or apps with a certain age rating. The mycasino app is only available to people aged 18 and over. 🔞
- Managed device: On company phones or other managed devices, company policies (MDM) may prevent the installation of apps that have not been approved.
- Device status: On rooted Android devices or devices that are not Google Play Protect certified, the app may not be displayed in the Google Play Store. Availability or installation may also be restricted on jailbroken iOS devices.
- Refresh the App Store / Google Play Store: In some cases, the store view on your device may not yet have been refreshed. Close the App Store or Google Play Store completely and reopen it. If necessary, restart your smartphone.
Then search again for mycasino or use the following links directly:
👉 iOS app
👉 Android app
If you still can't find the app, please contact our customer support. We'll be happy to help. 😊