Documents are requested for various reasons, particularly to comply with legal regulations and due diligence obligations. 🎯 Here are some of the most common reasons:
Verification:
- We are required by law to ensure that you are the rightful owner of the player account and that all legal requirements are met.
- Therefore, each new player account must be verified within 30 days of registration.
- You can find out more about this in the verification FAQ.
Determination of beneficial ownership:
- For unusual transactions or large amounts, we are required by law to request additional information. 💼
- This is part of the preventive measures against money laundering and financial crimes required by law in the AMLA (Anti-Money Laundering Act).
- You can find out more about this in the FAQs on deposits and withdrawals.
Unusual gaming behaviour:
- If your gaming behaviour seems unusual, we need to make sure that your gaming behaviour corresponds to your financial circumstances and that you are playing responsibly. 🛡️
- These measures help prevent gaming addiction.
- You can find out more about this in the FAQ on responsible gaming.
💡 All documents and information that you provide to us will be treated as strictly confidential. 🔒
❗If the required documents are not submitted or are not submitted on time, this may result in a suspension of the player account or a Switzerland-wide gaming exclusion, depending on the reason.