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  2. Deposits and Withdrawals

Deposits and Withdrawals

  • Why can’t I make an instant withdrawal?
  • How do I make an instant withdrawal?
  • I want to change my existing IBAN, how can I do this?
  • Why do I need to confirm my IBAN?
  • Can I withdraw my balance to a Revolut account?
  • Where can I view my payment history?
  • What is 'PostFinance Pay' and how will the switchover from the 'PostFinance Card' and 'PostFinance E-Finance' work?
  • I have just made a declaration of beneficial ownership, why do I have to confirm this again?
  • I have a deposit bonus. What do I have to bear in mind?
  • Why can’t I make a deposit?
  • Why can’t I make a withdrawal?
  • A deposit method isn’t currently working. What can I do?
  • Why can’t I make a deposit with my credit card?
  • What is a declaration of beneficial ownership and why is it required?
  • Where is my money kept?
  • What is the minimum amount I can deposit or withdraw?
  • I initiated a withdrawal. How long will it take for me to receive the money?
  • Which documents do I need to send to mycasino to be able to withdraw winnings?
  • How do I make a withdrawal using YAPEAL?
  • How do I make a withdrawal?
  • Is my payment information safe with mycasino?
  • Who guarantees my money and my winnings?
  • Are there any fees when I initiate a deposit or withdrawal?
  • Can I make deposits and withdrawals with a means of payment that is in someone else’s name?
  • Which withdrawal methods are available to me?
  • Which methods of deposit are available to me?
  • My deposit has not been credited to my account. What should I do?
  • How do I make a deposit with YAPEAL?
  • How do I make a deposit?

Customer Service

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Fri-Sat 09.00-01.00

Phone: 0800 002 728

Email: customerservice@mycasino.ch

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