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  2. Responsible Gaming

Responsible Gaming

  • What are reminder notifications?
  • How do I cancel my game freeze?
  • What is a game freeze?
  • What is a temporary gaming exclusion?
  • How do I lift my gaming exclusion?
  • What is a gaming exclusion?
  • What happens if I do not complete the questionnaire?
  • Why do I have to fill out a questionnaire?
  • What happens if I don’t submit the documents?
  • Why am I being asked for documents about my financial situation and why should I fill out a questionnaire about my gaming behaviour?
  • I have a problem with playing, how can I get help?
  • How does a gaming addiction start?
  • Is my gaming behaviour risky?
  • Where can I request a voluntary gaming exclusion?
  • Where can I find information about responsible gaming?
  • How does the deposit limit work?
  • What is the deposit limit?
  • How does the loss limit work?
  • What is my loss limit?

Customer Service

Sun-Thu 09.00-24.00

Fri-Sat 09.00-01.00

Phone: 0800 002 728

Email: customerservice@mycasino.ch

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