mycasino App
- Where can I download the mycasino app?
- Is there a mycasino app?
- Why can't I find the mycasino app in the App Store or Google Play Store?
- How do I update the mycasino app?
- Where can I get help with the mycasino app?
- Can I manage Responsible Gaming settings in the app?
Account
- I’d like to know how long I’ve been registered with mycasino. How can I find out?
- I’ve moved to a new address. How can I update my address?
- Can I create and download a report on my gaming activities and transactions?
- What is the difference between closing an account and suspending an account?
- Can I use someone else’s account to play?
- Where can I see which bonuses I can use?
Registration
Verification
- My verification didn’t work. What could be the issues?
- What happens if I don’t submit documents for the verification process?
- How will I know when my account has been verified?
- How do I send the documents needed for the verification process?
- Which documents do I need to verify my account?
- What does the message ‘Verification’ mean? Do I need to verify my account and how much time do I have to do it?
Deposits and Withdrawals
- Why can’t I make an instant withdrawal?
- How do I make an instant withdrawal?
- I want to change my existing IBAN, how can I do this?
- Why do I need to confirm my IBAN?
- Can I withdraw my balance to a Revolut account?
- Where can I view my payment history?
Bonuses
- How does the 100% App Bonus work?
- How does the Anniversary Bonus work?
- Why can’t I activate my bonus?
- How do I activate my bonus?
- How does a Live Casino Cash Voucher work?
- Why does the amount I receive as real money after meeting the wagering requirements differ from the original bonus amount?
Responsible Gaming
- What are reminder notifications?
- How do I cancel my game freeze?
- What is a game freeze?
- What is a temporary gaming exclusion?
- How do I lift my gaming exclusion?
- What is a gaming exclusion?
Technical Questions
Games
- Will I receive personalised game recommendations?
- Can I play multiple games at the same time?
- Is the RTP lower on branded slots (e.g., games with movie licenses)?
- Where do I find the game’s version number?
- Can I duel with other players in tournaments?
- Where can I find the game providers?
General Questions
- Does mycasino offer an affiliate or partner program? How can I benefit if I recommend mycasino?
- Who operates mycasino?
- Why is it so important to game with a licensed Swiss online casino? What are the disadvantages of gaming with an illegal online casino?
- How can I recognise a legal Swiss online casino? How can I make sure I’m playing on a trusted site?
- Where do you store my data?
- I have received a request from mycasino to submit documents. What is the reason for this?