Account
- What is the difference between closing an account and suspending an account?
- Can I use someone else’s account to play?
- Where can I see which bonuses I can use?
- Where can I find new promotions, information about new game providers, games, etc.? > Inbox
- Can I set responsible gaming reminders?
- Where can I find the self-test to find out more about my gaming behaviour?
Registration
Verification
- My verification didn’t work. What could be the issues?
- What happens if I don’t submit documents for the verification process?
- How will I know when my account has been verified?
- How do I send the documents needed for the verification process?
- Which documents do I need to verify my account?
- What does the message ‘Verification’ mean? Do I need to verify my account and how much time do I have to do it?
Deposits and Withdrawals
- Where can I view my payment history?
- I have just made a declaration of beneficial ownership, why do I have to confirm this again?
- I have a deposit bonus. What do I have to bear in mind?
- Why can’t I make a deposit?
- Why can’t I make a withdrawal?
- A deposit method isn’t currently working. What can I do?
Bonuses
- Can a deleted bonus be reactivated?
- How do I delete a bonus?
- What happens if I don’t meet the conditions (on time)?
- What are the full bonus conditions?
- Why can’t I pay out my bonus money?
- Why don’t all games count the same when turning over the bonus?
Responsible Gaming
- What are reminder notifications?
- How do I cancel my game freeze?
- What is a game freeze?
- What is a temporary gaming exclusion?
- How do I lift my gaming exclusion?
- What is a gaming exclusion?
Technical Questions
Games
- Where do I find the game’s version number?
- Can I duel with other players in tournaments?
- Where can I find the game providers?
- Where can I find my most recently played games?
- Where can I find new games?
- Where can I find the most popular games?
General Questions
- Your request has been successfully submitted.
- Why is it so important to game with a licensed Swiss online casino? What are the disadvantages of gaming with an illegal online casino?
- How can I recognise a legal Swiss online casino? How can I make sure I’m playing on a trusted site?
- Can I see a rabbit?
- I have received a request from mycasino to submit documents. What is the reason for this?
- Where do you store my data?